Privacy Policy

Shipping Information

All products are shipped via Australia post. After shipment of orders, customers are provided a tracking number for tracking purposes. Australia post regular post can take up to 5 business days to be delivered to your address. Please contact us for more information if required.

(No express post shipping)

All packaging and shipping is done by Nadrasca, an organisation who utilizes the services of whose who have a disability. To read more about the services Nadrasca provides, click here.

Return Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

  1. Please email to request a refund and attach any supporting information to help your case.
  2. Once approved, mail your returned item to:
    • TurmeriX Australia
    • PO BOX 999
    • Strathfieldsaye, 3551, VIC, Australia
  3. A refund or replacement product will be organised once product is returned.